Always like Rack and Helen's for a quick lunch or dinner when we don't feel like going too far from home. It's spacious and smoke-free, and even though it's a bar, they do have one afternoon a week you can bring your kids. They have live bands, trivia tournaments and events for the various sports in season. The breaded pork tenderloin is my favorite in Fort Wayne. There are Mexican options on the menu and a few dinner entrees, but pizza and burgers rule here and what I've tried has always been good.
Good service. Great food. Live entertainment on weekends frequently. Nice rewards program.
The last time we were at R&H's we had a problem and asked to talk to the manager. The manager would not come out of the kitchen.
Good food, nice portions, great selection of beer on tap. We accidentally went when there was a live band and so it was painfully loud to be there, but I'm not sure who made the decision to blast patrons with decibels rivalling a rock concert.
Two tables down today, the man sent back his grinder cause it hardly didn't have any meat in it.
This is goodbye Rack & Helen's. Hopefully you will pull things back together and offer the friendly service that you used to.
Your food is great, beer is cold but your employee's have attitudes and we are fed up. On an average an upset customer will tell at least 10 family and friends in conversations and just bring up.
Their just has been lots of incidents like this one described and so Rack & Helen's if this is how you treat loyal, frequent and good tiping customers.
To the owner: Note the feedback is not about the chips and sauce even though that is done ALL the time. The feedback is about the poor, rude, sassy service.
I wish you luck.
Today while we were waiting today for our food, we overheard a carryout customer asking to be sure there are enough toppings on his pizza cause last time it didn't hardly have any and that he is a repeating customer.
Goodbye Rack and Helen's. As 3 or 4 times out of the month customers we are saying goodbye due to extremely poor service and waitresses with attitudes. Is this how you treat frequent flyer customers? Sunday nights is a treat to take two of our kids that are not 21 yet so we went early. We made reservations. They were not busy at all. We were the only ones sitting on family side and the bar, I could see two tables. Our waitress took our drink order and brought those back fairly quickly. She didn't ask us if we were ready to order (which we were) she walked away and started having a conversation with a coworker at the bar area. In the meantime two more couples came in and sat down with reservations also. Our party got her attention and asked if she could take our order. Her response was I am the only one up front here I need to take their drink orders first and then I will come back to you. She came back and you could tell not pleased at all with us. She took our order. One of us did get a Mexican meal which means the entire table will get chips and salsa. She brought over the chips and salsa a few minutes later and brought one basket of mostly crushed tortilla chips and 1 bowl for salsa. We had 5 people in our party and like I said normally the entire table gets the chips and salsa. In fact, the two other tables that arrived shortly after us, did receive chips and salsa for the entire table with each having their own salsa bowl. My husband asked for additional bowls for salsa and the entire table. She said that she couldn't give us more bowls and it's not policy.
Point is, the waitress was upset with us so she brought 1 bowl for salsa and a crushed basket of chips. Servers are allowed to be rude.
Love this place! One of the waitresses made 3 different drinks and they are DELICIOUS!!! The food is awesome too!!!
Rack Helen S Bar And Grill is a US Bar based in New Haven, Indiana. Rack Helen S Bar And Grill is located at 525 Broadway St, New Haven, IN 46774, USA.
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